Buying

How do know what I am buying is legitimate?


EquiMarket Buyers Guarantee All products sold through EquiMarket come with a 28 days Buyers Guarantee. This means if you receive the item and you are not satisfied that it is as described, then you can return the item for a full refund. For...

What does RMA stand for?


RMA stands for "Return Merchandise Authorization". Whenever a customer requests to return an item it will appear under "My Account" - "RMA Requests". To make an RMA request a customer must go to "My Account" - "Orders" - Select the order you...

How do I contact a Seller?


There are 3 ways of contacting a seller; 1) Via the sellers profile page - on their profile page you will find a "Contact Seller" button. If you click this you will see a form pop up that you can fill in to contact the seller directly (you do...

How do I request a return?


If you want to return an item there are a couple of things to check first: Does the item have a warranty with it? If the item has a warranty with it when you bought it (it will be shown on the order confirmation email), then you can...

What do I do if a seller won't return my messages?


If a seller will not respond to your messages via the messaging system, or email etc, then you can contact EquiMarket in order to get the issue resolved.   Please note that you must try to get a response from the seller for at least 14...

What payment methods are accepted?


EquiMarket have partnered with Stripe to give buyers and sellers the best possible experience with us. Stripe are one of the biggest payment processors in the world and you can find out more about them here: https://stripe.com/gb Below shows...

How do I create an account?


How to Create a Customer (Buyers Account) Simply head over to www.equimarket.co.uk/my-account/ Then click on the button "Register" (located next to login on desktop, located underneath login on mobile) Fill in your email address and...

How do I track my order?


To track your order please head over to: https://equimarket.co.uk/track-my-order/
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Just a Couple of Things First

Before you can add products to EquiMarket there are a couple of things you must do:

This allows you to accept instant payments from customers.

Once you have done these, you can then add products and start selling with EquiMarket!